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Return and exchange policy
1. What is the procedure of exchange?
- If you wish to exchange the product, please do so by reaching out to our team at 7012242199, through whatsapp
- Our team will guide you through all the steps of the exchange process.
- Note: Please reach out within 7 days of receiving it. Only then we will be able to initiate an exchange.
- Any confirmation received post the 7 day mark - will not be entertained.
2. What items can be exchanged?
- Any product purchased from thegraphicouch.com can be exchanged
- The product should be returned in the condition it was received.
- The packaging should be intact.
- Any damage to the product is not liable for exchange.
- Any garments purchased from our website should be unworn and unwashed to be liable for an exchange.
- If the pickup is delayed/canceled - please let us know. We will initiate it again.
3. What to do when you receive an incomplete order?
- Please alert our team via email about the missing product within 7 days from the date of delivery.
- Any claim raised after the said timeline will be considered null and void.
4. What items cannot be exchanged?
- Any custom product that was specially made for the customer cannot be exchanged/returned.
5.How to return a product?
- We accept returns on unworn, unwashed, and undamaged t-shirts within 10 days of purchase. All original tags must be attached, and the item should be in its original packaging.
- Once we receive the product and after the quality check the amount will be credited to your original payment method, which usually takes 7-10 working days.
